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Customer Support Representative Wanted

To apply please send your resume to jobs@componentsolutionsgroup.com

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A1 Fastener & Components Inc., is adding to its growing business! The company is looking for a person with an energetic attitude, integrity, and professionalism to join our Customer Support team. Located in Dayton, OH, A1 is a global leader in procuring, planning, and fulfilling the made-to-print components required for today’s critical applications and services Original Equipment manufacturers throughout the Midwest.

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The ideal candidate will be responsible for overseeing clients, managing shipments and administrative duties. You will support our business growth along with the Sales and Operations department by handling sales orders, reviewing pipeline reports, as well as communicating with our warehouse contacts.

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Sales Representative Job Responsibilities:

  • Process and review customer releases

  • Enter and create customer Sales Orders (Packing Lists) within ERP system

  • Process, review and update customer Advanced Shipment Notifications (ASN’s) within

  • Communicate shipment information with various warehouses

  • Handle daily reconciliation of shipments

  • Review and manage assigned customer pipeline reports

  • Develop strong relationships with customers, as well as the sales team and other functional areas

  • Actively communicate with the customer on order changes, future orders, and other non-order related requests

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Qualifications:

  • High School Diploma/GED required.

  • 2-3 years of experience working in Customer support, logistics or operations

  • Customer focused with strong interpersonal skills

  • Must be able to use critical thinking skills to help solve problems or generate new ideas

  • Ability to prioritize customer demands and manage multiple requests with attention to detail

  • Excellent level of proficiency in business communication, including strong verbal and written communication skills required.

  • Proficient with Microsoft Office (Word, Excel, Outlook)

  • Some experience with SAGE 50 or other ERP system preferred

  • IExchange Web portal experience a plus

  • Bilingual English/Spanish a plus.

 

 

Excellent benefits package includes:

  • Excellent benefits package includes

  • Medical, Dental and Vision HSA and PPO plans

  • Paid vacation, Sick time and holiday pay

  • 401 (k) package

  • Life insurance

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