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Product Support Specialist

Stow, OH

Phone:

(937) 433-7200

Email:

Overview

Perlane Sales, Inc is looking for a Product Support Specialist who wants to start an exciting career with an up-and-coming business in the fastener industry.

 

Headquartered in Stow, Ohio, Perlane Sales, Inc is a stocking distributor of specialty engineered fasteners including but not limited to Bollhoff, Sherex, Southco, ITW Nexus, and Industrial Rivet. Perlane Sales, Inc’s mission is to help professionals keep their operations running at an efficient rate by providing quality parts and high service levels.

 

We are a culture rooted in service to others, responsiveness to customers, innovative solutions and strong execution. We strive to hire and continually develop, energize and reward talented people who want to grow with Perlane Sales, Inc. And we believe that the development of an inclusive workforce is essential to our success.

 

Come and join the team that gets it done!

Details

Responsibilities

Qualifications

Excellent Pay & Benefits

  • Provide customer and sales support by responding to customer inquiries and requests

  • Partner with other internal teammates to develop solutions to generate additional sales

  • Identify and qualify new business opportunities through incoming calls, cold calling, and follow up

  • Ensure that databases are current and updated with accurate customer information

  • Accurately enter and process orders and related customer information

  • Accurately enter and process orders to Vendors for needed products

  • Receive in accounting system PO’s from Vendors

  • Develop relationship with outside sales and promote successful customer hand-off

  • Provide sales support, office administration, and process customer debits and credits

  • Continuously increase knowledge of company products, services, and procedures

  • Work in team environment, communicating as required with all personnel

  • Perform other duties as assigned

This role is responsible for providing the necessary planning, communication, and coordination of efforts to ensure that projects are successfully managed and delivered to the satisfaction of our customers. We are looking for a candidate with the following experience.

  • Experience working within an industrial distribution of fastener industry is preferred but not required

  • Previous experience in a customer service, account management, inside sales or product support position is preferred but not required

  • Bachelor’s degree from an accredited higher learning institute preferred but not required​

  • Ability to learn technical product information and transfer knowledge to customers and work closely with and support outside sales is essential

  • Experience in Sage 100 is a plus

  • Outstanding verbal and written communication skills

  • Skilled in the use of Microsoft Office products

  • Direct telephone selling experience is preferred

  • Strong attention to detail

  • Medical, Dental and Vision HSA and PPO plans

  • Paid vacation, Sick time and holiday pay

  • 401 (k) package with company match

  • Company paid Life insurance

  • Disability options available

  • Quarterly bonus based on performance.

Let's Get

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